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Warranty Claim Form

  Dealer Information

  Contact Information

  • 10/16/2019

  Part Information

  Important Instructions
  • ( Allow multiple files and Supported formats: jpg, jpeg, png only )
  • ( Allow multiple files and Supported formats: jpg, jpeg, png only )

Important Instructions to submit Claim

  • Prior to any warranty through being given by Trek Inc, the dealer must present the all required information along with adequate Photograph.
  • For all warranty parts should say do not return to Trek unless requested.
  • Required Photograph: Submitted Photo must be clear and easily readable. Please check given sample photos.
  • TRACK CHAIN: If possible find the code that is stamped on top of the first or second link. If that is not visible second option is forging code on inside of link.
    Image
    • Option 1
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    • Option 2
  • ROLLERS:
    Need a picture of the end of the shaft that shows the code.
     
    Image
    • Shaft Code
    Need a picture showing the damage. This one also shows the Trek logo which is needed so this picture takes the place of a logo picture.
    Image
    • Damage & Visible logo
    Need a picture that shows all of the pieces being claimed as warranty. If claim is for 18 pieces, picture should show 18 pieces.
    Image
    • Pieces
  • IDLERS: Basically the same as rollers.
    Image
    • Shaft Code
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    • Damage
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    • Visible Logo
  • RUBBER TRACK: Serial Number Size and Trek logo can be located on inside of track.
    Image
    • Serial / Size / Logo
  • SPROCKETS: This will be the hardest to identify. There is very little room on the sprocket for logo or part number. Get any picture possible that looks like a part number or logo. Must have a picture of the complete sprocket or sprockets.